FAQ – Mala GPS application

To activate the tracker during registration and initiate the 30-day free trial, you must enter your payment information. Verification is done via a zero-value transaction (0 CZK), which also activates the tracker. After the free trial ends, the amount for the subscription you have chosen will be automatically charged to your card. This way, you don't have to worry about a thing, and the tracker will continue to work even after the free trial ends. But don't worry—you can cancel your subscription at any time, even during the trial period.

It is sadly not possible to pay by bank transfer or similar payment method. Payment is made in the MALA app using a credit card. Thanks to this, payment is automatically paired with your tracker and services are activated immediately. All payments are carried out via the Comgate certified payment gateway, which complies to the highest security standards in the EU, including 3D secure verification. Neither our application nor our server have got access to your credit card data – you enter these directly to the secured interface of the payment gateway. Payments are also protected by verification through your bank (e.g., via a mobile app), making the entire process as secure as possible.

Inaccuracies may occur when the tracker has difficulty capturing its location—for example, in densely built-up areas or inside buildings. In such cases, the device may not be able to connect to a sufficient number of satellites, and the resulting location given may be less accurate; additionally, deflections (of signals) may cause so-called location drifts or location scattering.

Yes. Each tracker has got an embedded SIM card inside and the tracker must have a paid subscription so that data can be sent from it and movements of the tracker monitored on the map.

No, it is not possible to temporarily stop subscriptions. It is only possible to cancel this but even if this is done, the subscription will run until its expiry date.

If you cancel your subscription sooner that before the end of its validity, your subscription will not end immediately but will continue to operate until its expiry date.

Yes, you can change your subscription at any time. If you transfer from a Standard subscription to a Premium subscription, the new subscription will come into force straight away so that you can use the premium features immediately. The unused value of the current Standard subscription will be deducted from the cost of the new subscription.

If you transfer from a Premium subscription to a Standard subscription, the new Standard subscription will only come into force after the current Premium subscription finishes. This is so that you do not needlessly lose any of your paid premium features immediately.

No, it is not possible currently to transfer subscriptions from one tracker to another in the mobile app.

No, the subscription from the returned tracker will be transferred to the new tracker.

If the tracker displays an inaccurate position after its initial startup and registration, place it on the recharging mat for at least 30 minutes and then take it outside so that it is in clear view of the sky.

We also recommend checking the current firmware version in the app. Go to the home page > top left menu > My Account > My Trackers. If the tracker requires updating, place it on the recharging mat and update the tracker.

Capturing the first GPS position after activating the tracker may take longer than usual, as it is necessary for satellite positions to update. During normal operation, the position should be captured almost immediately.

If the tracker loses GPS signal, try the following steps:

• Move the tracker to somewhere with a better mobile network signal. The tracker may have updated data of its position but because of poor mobile network signal, it is unable to send this data to the mobile app.
• Place the tracker so that it has got the clearest possible "view to the sky" (ideally outside and away from buildings).
• Check (in the app) that your subscription is active/valid.
• Check whether the mode that you have set allows position updating.

Once conditions improve, the tracker should start to designate positions correctly. Even when the tracker is out of signal range, it collects data and will display this data as soon as it connects to the mobile network.

When you first activate the tracker, it may take a little time longer to capture your location. Similarly, a delay may occur if the tracker has been turned off for a longer period of time or has been set in a mode that does not update the location, and has then moved to a different location. In cases like these, the tracker must download satellite position data, which is why it can take longer than usual to capture a GPS location.

On GPS trackers, live tracking modes are generally the most demanding on energy consumption, as the device continuously updates its location and sends data at short intervals. This has a significant influence on battery endurance.

For this reason, the Live Tracking mode on the MALA tracker is limited to 30 minutes. This protects the device (battery) from running out of energy quickly. This could happen if, for example, you accidentally forgot to turn off this mode.

If you need live tracking for a longer period, you can turn the Live Tracking mode back on at any time.

If the tracker is not moving, there is no need to switch it off – if the tracker is constantly idle, it can run for up to 262 days without being charged. To save energy, we would rather recommend choosing an operating mode that is less demanding on energy consumption. Completely switching off the tracker has also got a further disadvantage: It is only possible to switch the tracker back on by placing it on a recharging mat.

If your application notifies you that you do not have your subscription paid up, it will be necessary to select this again and pay via Menu > My account > Subscriptions.

The shape of a geofence cannot be changed presently. It is only possible to set geofences in the shape of a circle.

The response time of the app depends on the network your mobile phone is currently connected to. If the signal is weak, it may take longer than usual for data to load and display.

Sadly, it is not possible to set tracker sensitivity presently.

No desktop/web version is planned presently.